Home / Directory / Texas / Travis County: locate custody after an arrest
The arresting agency and the agency holding the person may differ. Start with current Sheriff custody, then use the relevant court, counsel or complaint channel. The older agency inventory is preserved as dated source material.
Booking, bond and release questions go to the jail, not the arresting agency. Confirm where the person is before you act.
JAIL411 / FAMILY FIELD GUIDE
Sources reviewed
Adult Travis County Sheriff custody at TCJ and TCCC; city, juvenile, state and federal systems are separate.
Confirm the name, booking number and housing.
Match the visit, mail, money or bond destination.
Check documents, timing, transport and a return plan.
Save confirmations and use the responsible local contact.
Housing, identifiers and local contacts.
| Facility/service | Address and practical distinction |
|---|---|
| Travis County Jail / Central Booking Facility (TCJ) | 500 W. 10th Street, Austin, TX 78701. Downtown booking and housing; personal mail and property go to the confirmed housing facility. |
| Travis County Correctional Complex (TCCC) | 3614 Bill Price Road, Del Valle, TX 78617. County housing, the public visiting destination described on the current visit page, and Finance Building 230. |
| On-site video for either TCJ or TCCC | All county kiosk visits are administered at TCCC in Del Valle, even when the person is housed downtown. |
| Downtown bond/court offices | Blackwell-Thurman Criminal Justice Center, 509 W. 11th Street, Austin, TX 78701. Confirm the correct bond counter before travel. |
| TDCJ Travis Unit | 8101 FM 969, Austin, TX 78724; 512-926-4482. Separate state operator; county visiting/mail/money rules do not apply. |
Call jail information at 512-854-4180 to verify the current housing and service location. The Sheriff’s contact directory also lists general jail information at 512-854-9889. The word “Central Booking” does not mean everyone remains downtown after intake. A future transfer, hospital stay or other agency hold can change the next step.
Gardner Betts juvenile records, city agencies, state custody and federal/immigration systems are separate. Some current Sheriff and county web pages display a generic “Expired” label; that alone is not a facility-closure notice. The old directory’s population/capacity numbers are dated source records, not current custody counts.
Sources: Sheriff · current facilities · Sheriff · current visits · Sheriff · mail and telephone · Sheriff · trust deposits and packages · Sheriff · bond types and payment · Sheriff · official contact directory · TDCJ · separate Travis Unit
Start with the Sheriff’s Find an Inmate page. The county directs users there for full name, birth date and jail ID or booking number; the bond page says charges show their bond information individually. Retain the current housing, booking number, each charge/bond type and the court/case number when shown. Jail ID, booking number and court cause number are not interchangeable.
The older public search address redirected to the Sheriff information page during review and its interactive search was unavailable. If the search does not load, use the telephone fallback rather than paying an unofficial locator.
Sources: Sheriff · custody lookup · Sheriff · mail and telephone · Sheriff · bond types and payment · Sheriff · official contact directory
| Need | Contact |
|---|---|
| Housing, bond counter, property | 512-854-4180 |
| General jail / immediate self-harm concern | 512-854-9889; the mental-health page identifies this as a 24/7 urgent route. |
| Visitation and attorney registration | 512-854-4666 |
| ViaPath visit technical help | 855-208-7349 |
| GettingOut account/transaction help | 866-516-0115 |
| ConnectNetwork telephone account help | 877-650-4249 |
| Trust Fund / commissary | 512-854-5319 |
| Medical team | 512-854-4182 |
| Unable to submit family mental-health form | 512-854-5356 |
| PREA Coordinator | 512-854-8168 |
| Pretrial personal-bond status | 512-854-9381 |
| Criminal court/case routing | 512-854-9244 |
Have the name, birth date, jail ID/booking number and a specific question ready. Save the date, office and instructions. If someone is in immediate danger, state the present risk first and ask for the responsible shift supervisor; an ordinary account-support ticket is not a jail emergency channel.
Sources: Sheriff · official contact directory · Sheriff · mental health and family information · Sheriff · medical care · Sheriff · current visits · Sheriff · mail and telephone · Sheriff · trust deposits and packages · Sheriff · PREA reporting · County · adult criminal court contacts · GettingOut · current entry and June 2026 account notice
Trust funds, clinical needs and distinct complaint channels.
For an ordinary condition or service complaint, the person should request the current inmate grievance procedure from housing staff, identify the issue and desired remedy, keep submission dates and use the stated appeal process. The reviewed public pages did not establish a complete current non-PREA filing deadline, response period or appeal ladder. Ask for the current handbook/form rather than borrowing state-prison rules. Urgent medical or safety problems also need immediate reporting.
Internal Affairs investigates misconduct by Travis County Sheriff employees, not guilt/innocence, court decisions or another agency’s personnel. It normally does not investigate unsigned, anonymous or third-party complaints; ask how a family member can assist a signed first-person complaint. That ordinary misconduct rule does not cancel the separate anonymous/third-party PREA reporting options below.
The Sheriff provides English and Spanish complaint forms. Contact IA at 512-854-8401 or 5555 Airport Boulevard, Austin, TX 78751, Monday–Friday 8 a.m.–5 p.m., excluding county holidays. Supply dates, location, involved staff, witnesses and records. The page describes a typical investigation of 60–90 calendar days with notice by phone, letter or email; this is not an emergency response timetable.
Sources: Sheriff · Internal Affairs complaint procedure · Sheriff · May 26, 2026 PREA audit, reporting/grievance sections · Sheriff · mental health and family information
A person can report sexual abuse or harassment to any officer, employee, volunteer or contractor, through a request/grievance, the internal PREA hotline or the outside SAFE resource. Family and other third parties can use the Sheriff’s PREA report form or contact the PREA Coordinator at 512-854-8168. The current audit confirms written, verbal, anonymous and third-party reports; a signed ordinary IA complaint is not a prerequisite.
For confidential victim support, contact SAFE at 512-267-7233 or write SAFE, P.O. Box 19454, Austin, TX 78760. The May 2026 audit describes SAFE calls and letters as unmonitored and staff informing people of confidentiality and mandatory-reporting limits; ask the advocate about those limits before sharing details. Support and making an official investigative report are different choices.
Give the person’s name/location, what happened, when, who was involved and any current threat. Ask for immediate protection and medical attention when needed. The audit describes retaliation monitoring for at least 90 days, longer when necessary; report new threats or adverse treatment promptly. This is a process requirement, not a promise that retaliation cannot occur.
Sources: Sheriff · PREA reporting · Sheriff · third-party PREA form · Sheriff · May 26, 2026 PREA audit, reporting/grievance sections
Counsel, bond, refunds, release and local reentry.
Use the county’s criminal docket search for scheduled hearings and case records portal for case records. Check the cause number, court and hearing type; a jail charge listing is not the full court calendar. Criminal Court Administration at 509 W. 11th Street, Austin, TX 78701, 512-854-9244, can route a case question. Confirm dates with the assigned court, especially after a transfer or release.
The Counsel at First Appearance program operates on the first floor of that courthouse. It provides confidential attorney consultation before magistration about rights, bail conditions, personal bond and appointment of counsel, with sufficient preparation time. Proceedings generally involve physical presence, with specified exceptions such as illness, safety or emergencies. The public page does not promise a particular hour after booking or automatic release.
For felony record/refund matters use the District Clerk; for misdemeanor matters use the County Clerk. Court fees, bail deposits and jail trust deposits are separate payments. If you do not know the assigned court or lawyer, start with the cause number and Court Administration rather than paying an unsolicited caller.
Sources: County · adult criminal court contacts · County · criminal docket search · County · case records search · County · counsel at first appearance · District Clerk · felony cash-bond refund · County Clerk · misdemeanor records/refund FAQ
The Travis County Public Defender is at 1010 Lavaca Street, Austin, TX 78701, 512-854-5100; use the south entrance, changed November 17, 2025. Mail goes to P.O. Box 103, Austin, TX 78767. Not every appointed attorney works for that office. For a CAPDS appointment call 512-774-4208; the county lists the court-appointed attorney supervisor at 512-854-5507.
Ask which attorney represents the person and how to send documents or request confidential contact. The Public Defender warns that court-appointed attorneys do not ask families for money to obtain release. Verify an unexpected payment request through the office’s published number.
The attorney must separately register both telephone and video for the county’s Do Not Record treatment. A family account or ordinary video call does not become confidential merely because a lawyer joins it. Use the attorney-registration process described above; the jail can receive an attorney callback message through 512-854-4666, but this is not a general family-message service.
Sources: County · Public Defender and CAPDS · County · Public Defender contact/entrance · County · adult criminal court contacts · Sheriff · privileged phone/video registration · Sheriff · mail and telephone
| Entry/type | Action |
|---|---|
| ANY | The charge may permit cash, surety or personal bond, subject to judicial approval and conditions. |
| Cash or surety | Personal bond is not listed as available for that charge. |
| No bond information available | Information may not yet be set or entered; ask the jail. This wording alone is not a judicial no-bond order. |
| Personal bond | Pretrial Services or an attorney requests judicial approval; signing and conditions still matter. |
Confirm every charge, other hold, amount and payment location at 512-854-4180. The Sheriff lists bond payment at Blackwell-Thurman Criminal Justice Center, 509 W. 11th Street, Austin, TX 78701, or TCCC, 3614 Bill Price Road, Del Valle, TX 78617. A trust deposit or provider payment does not post bond.
For cash bond, bring the exact full cash amount; no change or overpayment is accepted. The county also lists a cashier’s check or money order payable to Travis County Sheriff’s Office. Out-of-county bonds have separate instrument/payee instructions; confirm the receiving jurisdiction before buying one. A surety company’s premium/contract is different from a refundable cash-bond deposit; confirm county approval and terms without assuming the premium will be returned.
Personal-bond processing fees depend on the amount and whether an ignition interlock is ordered; use the detailed fee section below and confirm the order with Pretrial at 512-854-9381. Investigations is at 509 W. 11th Street, Gault Annex Room 2.100; case management is at 411 W. 13th Street, Executive Office Building Room 401. Follow reporting and no-contact conditions even after leaving custody.
Sources: Sheriff · bond types and payment · County · Pretrial locations and parking
The dedicated Pretrial Services fee page gives more precise rules than the Sheriff’s short “$40 or 3%” summary. The county’s current Pretrial page still links to this schedule, but it displays “Expired” without a clear effective date. Confirm the current amount and payment instructions with Pretrial before paying. Fees are due within 7 days of release for personal bonds, including release through an attorney. Confirm the judge’s bond amount, conditions and your reference name/PT number with Pretrial at 512-854-9381.
| Situation | Fee |
|---|---|
| Bond below $1,334 | Processing fee $20. |
| Bond $1,334 or more | Processing fee $40. |
| Judge orders an ignition interlock device (IID) | Processing fee 3% of bond, maximum $300; an additional $10 for each month the device is installed and monitored by Pretrial. Do not send advance payments. |
| Method | Instructions |
|---|---|
| Online | Use the county-linked Certified Payments site, Bureau Code 7270508, amount and reference name/PT number. Online service fee 2.75%, minimum $1. |
| Money order or cashier’s check payable to Travis County Pretrial Services; mail to Travis County Pretrial Services, P.O. Box 1748, Austin, TX 78767. | |
| CJC, 509 W. 11th Street, Room 2.100 | Monday–Friday 7:30 a.m.–4 p.m.: money order, cashier’s check or credit card. Monday–Friday 4–8:30 p.m.: credit card. Holidays/weekends 8 a.m.–8:30 p.m.: drop box. |
| EOB, 411 W. 13th Street, fourth floor | Monday–Friday 7:30 a.m.–5 p.m.: credit card only; no money order, cashier’s check or cash. |
No cash or personal checks are accepted, and never put cash in the drop box. Start from the official fee page to reach Certified Payments, verify the bureau and reference before paying, and retain the receipt. These are Pretrial administrative fees, not a jail trust deposit or a substitute for the required bond/release order. Contact Pretrial if the order, amount or payment posting is unclear.
Sources: County · personal-bond fee tiers and payment windows · County-linked · Pretrial payment entry · Sheriff · bond types and payment · County · Pretrial locations and parking · County: current Pretrial navigation links fee schedule · reviewed 2026-09-28
This section preserves the earlier Jail411 directory information, including historical figures and contacts. Use the dated, sourced family guide above for the instructions covered there. Other local facilities have their own rules.
The sheriff is usually the police department for unincorporated areas and the operator of the county jail. An arresting station is usually not the holding facility.
From the law-enforcement directory inventory. Not yet checked against the agency's own page; confirm the number before relying on it.
From the law-enforcement directory inventory. Not yet checked against the agency's own page; confirm the number before relying on it.
Walk-in Sheriff offices for a community in this county. After-hours and in-progress calls go through 911.
From the law-enforcement directory inventory. Not yet checked against the agency's own page; confirm the number before relying on it.
From the law-enforcement directory inventory. Not yet checked against the agency's own page; confirm the number before relying on it.
These departments police that city. A local arrest still usually books into the county jail.
From the law-enforcement directory inventory. Not yet checked against the agency's own page; confirm the number before relying on it.
From the law-enforcement directory inventory. Not yet checked against the agency's own page; confirm the number before relying on it.
From the law-enforcement directory inventory. Not yet checked against the agency's own page; confirm the number before relying on it.
From the law-enforcement directory inventory. Not yet checked against the agency's own page; confirm the number before relying on it.
From the law-enforcement directory inventory. Not yet checked against the agency's own page; confirm the number before relying on it.
From the law-enforcement directory inventory. Not yet checked against the agency's own page; confirm the number before relying on it.
From the law-enforcement directory inventory. Not yet checked against the agency's own page; confirm the number before relying on it.
From the law-enforcement directory inventory. Not yet checked against the agency's own page; confirm the number before relying on it.
From the law-enforcement directory inventory. Not yet checked against the agency's own page; confirm the number before relying on it.
From the law-enforcement directory inventory. Not yet checked against the agency's own page; confirm the number before relying on it.
From the law-enforcement directory inventory. Not yet checked against the agency's own page; confirm the number before relying on it.
From the law-enforcement directory inventory. Not yet checked against the agency's own page; confirm the number before relying on it.
From the law-enforcement directory inventory. Not yet checked against the agency's own page; confirm the number before relying on it.
From the law-enforcement directory inventory. Not yet checked against the agency's own page; confirm the number before relying on it.
From the law-enforcement directory inventory. Not yet checked against the agency's own page; confirm the number before relying on it.
From the law-enforcement directory inventory. Not yet checked against the agency's own page; confirm the number before relying on it.
From the law-enforcement directory inventory. Not yet checked against the agency's own page; confirm the number before relying on it.
From the law-enforcement directory inventory. Not yet checked against the agency's own page; confirm the number before relying on it.
Campus police cover that campus only. Off-campus streets belong to the city police or the Sheriff.
From the law-enforcement directory inventory. Not yet checked against the agency's own page; confirm the number before relying on it.
From the law-enforcement directory inventory. Not yet checked against the agency's own page; confirm the number before relying on it.
From the law-enforcement directory inventory. Not yet checked against the agency's own page; confirm the number before relying on it.
From the law-enforcement directory inventory. Not yet checked against the agency's own page; confirm the number before relying on it.
From the law-enforcement directory inventory. Not yet checked against the agency's own page; confirm the number before relying on it.
From the law-enforcement directory inventory. Not yet checked against the agency's own page; confirm the number before relying on it.
From the law-enforcement directory inventory. Not yet checked against the agency's own page; confirm the number before relying on it.
From the law-enforcement directory inventory. Not yet checked against the agency's own page; confirm the number before relying on it.
From the law-enforcement directory inventory. Not yet checked against the agency's own page; confirm the number before relying on it.
From the law-enforcement directory inventory. Not yet checked against the agency's own page; confirm the number before relying on it.
From the law-enforcement directory inventory. Not yet checked against the agency's own page; confirm the number before relying on it.
From the law-enforcement directory inventory. Not yet checked against the agency's own page; confirm the number before relying on it.
From the law-enforcement directory inventory. Not yet checked against the agency's own page; confirm the number before relying on it.
Freeway collisions, traffic stops, and commercial inspection. City streets belong to that city’s police or the Sheriff.
From the law-enforcement directory inventory. Not yet checked against the agency's own page; confirm the number before relying on it.
From the law-enforcement directory inventory. Not yet checked against the agency's own page; confirm the number before relying on it.
Special jurisdictions, constables, marshals, and other listed public-safety agencies in this county.
From the law-enforcement directory inventory. Not yet checked against the agency's own page; confirm the number before relying on it.
From the law-enforcement directory inventory. Not yet checked against the agency's own page; confirm the number before relying on it.
From the law-enforcement directory inventory. Not yet checked against the agency's own page; confirm the number before relying on it.
From the law-enforcement directory inventory. Not yet checked against the agency's own page; confirm the number before relying on it.
From the law-enforcement directory inventory. Not yet checked against the agency's own page; confirm the number before relying on it.
From the law-enforcement directory inventory. Not yet checked against the agency's own page; confirm the number before relying on it.
From the law-enforcement directory inventory. Not yet checked against the agency's own page; confirm the number before relying on it.
From the law-enforcement directory inventory. Not yet checked against the agency's own page; confirm the number before relying on it.
From the law-enforcement directory inventory. Not yet checked against the agency's own page; confirm the number before relying on it.
Jail411 lists the public agencies that make arrests so families can find the right door. We are not a government agency, a police department or a live custody-records service.
Often the sheriff runs the county jail, but the jail is a separate facility with its own address, phone and rules. Open the jail page for booking, visiting, mail and money details.
Ask the person, check any paperwork or citation, or call the sheriff's non-emergency line. City arrests belong to that city's police; unincorporated areas and county roads usually belong to the sheriff; freeways usually belong to the state patrol.
The jail can. The arresting agency may confirm an arrest but does not hold the person. Call the jail's booking or information line first.
Send us the page and the detail that needs attention. Include the agency's official page when you have it. Do not send private booking documents or other sensitive personal information.
Practical guides for calls, visits, mail, money and release.