Morgan County Correctional Complex

MCCX appointment desk

Booking hours are not visiting-session hours. Ask for the current session, check-in cutoff, visitor entrance and cancellation status.

Telephone

(423) 346-9190

Booking hours

Monday–Thursday, 7 a.m.–3 p.m.; confirm local time with the desk

Sources: TDOC visiting, TDOC MCCX

Approval, ID and minors

TDOC requires an approved application for every visitor, including children. Use the adult and minor application guides, bring approved photo identification, and confirm the parent or legal-guardian documentation needed for minors.

Sources: TDOC visiting, TDOC adult visitors, TDOC minor visitors

Entry, dress and accessibility questions

No current MCCX-specific public ADA, parking or transit procedure was located.

• Bring permitted photo ID and keys/key fob; expect security screening and body scanning.
• Leave phones, wallets and electronics secured as directed; ask about permitted baby items.
• Ask MCCX before the appointment about mobility devices, accessible parking, medical-device screening and the visitor entrance.

Sources: TDOC visiting

Current session timetable

TDOC's current visitation page publishes the MCCX booking contact but not a unit-by-unit timetable. Confirm the current session and check-in cutoff directly with the desk.

Sources: TDOC visiting

Phone account setup

TDOC says inmates cannot receive inbound calls. ConnectNetwork/GTL provides AdvancePay and PIN Debit services subject to approved-number rules. Use TDOC's phone instructions; for emergencies call MCCX and ask for the chaplain or responsible staff route.

Sources: TDOC phones, TDOC MCCX

Video availability

No current MCCX-specific video provider, eligibility or slot timetable was verified. Confirm availability before paying for a service.

Sources: TDOC phones

Address ordinary personal mail for scanning

TDOC moved personal mail to centralized scanning on November 3, 2025. Include your return name and address and clearly label the identification number TDOC ID#. Photos are scanned too; inappropriate images are not delivered. Reading scanned mail does not cost the recipient anything.

Sources: TDOC mail, TDOC scanning FAQ

Choose plain cards and permitted photographs

• Do not enclose Polaroid-type photos, cash, checks or money orders.
• Avoid homemade items and layered, decorated or musical cards.
• Do not send original irreplaceable photos: physical personal mail is retained for up to 90 days, then destroyed.

Sources: TDOC Policy 507.02, TDOC scanning FAQ

Legal correspondence and books

Privileged correspondence—including attorney and court mail—continues to the institution, not the personal-mail scanning center. Confirm the institution's correct legal-mail addressing with the sender.

Order books and other printed material directly from a publisher or recognized commercial distributor. Check the actual seller: a third-party marketplace seller may not qualify. Material remains subject to the prison's content restrictions.

Sources: TDOC mail, TDOC Policy 507.02

Approved property and commissary packages

Packages must come from an approved contract vendor, not a box packed at home. Eligibility and quantity depend on custody level and disciplinary restrictions. Confirm eligibility before paying.

The Tennessee Union Supply website now directs TDOC adult and CoreCivic package orders to CorrectPay. Select the correct facility and recipient there; a package order is separate from a JPay trust-account deposit.

Sources: TDOC Policy 507.02, Current package routing

Online, telephone and MoneyGram

JPay's Tennessee deposit form lists online service, the 24-hour telephone line (800) 574-5729 and MoneyGram receive code 6188. Review the recipient, service and final fee before authorizing payment.

Sources: JPay Tennessee form

Mail a money order to JPay—not the prison

Make the money order payable to JPay and include the completed Tennessee deposit slip. The form requires sender details, a valid email and mailing address, and the recipient's name, ID and institution. Do not include personal letters or notes.

The form lists a $999.99 maximum and no JPay money-order fee. It allows up to ten business days for processing after receipt, in addition to postal travel time. A JPay account is not required for this method.

Sources: JPay Tennessee form

Keep the payment routes separate

Do not put deposit funds in an ordinary letter to the Phoenix scanning address. Use the current provider's instructions for the service you actually need, and retain the receipt. Jail411 does not accept payments or collect account credentials.

Sources: TDOC Policy 507.02, JPay Tennessee form

Holiday Inn Express & Suites Knoxville-Clinton

Confirm availability, accessibility, fees and breakfast service directly before booking. MCCX's current visit-session start time is not published; breakfast service does not guarantee time to eat before check-in.

Telephone

(865) 457-2233

Amenities

Free breakfast, complimentary parking, fitness center, Wi-Fi, EV charging and accessible parking per official IHG page; breakfast 6:00-9:30 a.m. weekdays and 6:00-10:00 a.m. weekends.

Driving distance

36.5 miles via TN-62 E and TN-61 E; measured September 7, 2026

Sources: Holiday Inn Express & Suites Knoxville-Clinton, Driving route

TownePlace Suites Knoxville Oak Ridge

Confirm availability, accessibility, fees and breakfast service directly before booking. MCCX's current visit-session start time is not published; breakfast service does not guarantee time to eat before check-in.

Telephone

(865) 409-5059

Amenities

Pet-friendly extended-stay rooms with kitchens, free breakfast, fitness center, patio/grill and fire pit; breakfast 6:30-9:00 a.m. weekdays and 7:00-9:30 a.m. weekends per official Marriott page.

Driving distance

22.5 miles via TN-62 E; measured September 7, 2026

Sources: TownePlace Suites Knoxville Oak Ridge, Driving route

Hardee's Wartburg

Confirm opening time for your visit date; a breakfast cutoff does not establish when the restaurant opens.

Hours

Breakfast served until 10:30 a.m.; other day/drive-through hours vary and must be confirmed on the property page/date.

Driving distance

3.3 miles via Flat Fork Rd and TN-62 W; measured September 7, 2026

Sources: Hardee's Wartburg, Driving route

Taco Bell Clinton

This Clinton option is useful if staying in that area, not a nearby prison breakfast stop. Its published 9 a.m. opening is not an early-morning option.

Telephone

(865) 457-7282

Hours

Official location page lists drive-through 9:00 a.m.-2:00 a.m. daily; verify on the visit date.

Driving distance

32.6 miles via TN-62 E and TN-61 E; measured September 7, 2026

Sources: Taco Bell Clinton, Driving route

Health or family emergency

No MCCX-specific public family medical escalation number was found. Call MCCX and request the chaplain or responsible staff route; do not send private records to Jail411.

Sources: TDOC MCCX, TDOC health

Property and release planning

No current public MCCX procedure was found for family property pickup, drop-off or release-day coordination. Confirm authorization before traveling.

Sources: TDOC MCCX