Knox County Sheriff adult detention facility · Knoxville, Tennessee
Visiting, calls, mail, money and family contacts for Roger D. Wilson Detention Facility in Knoxville, also listed in this directory as Knox County Detention Facility. Use the separate visitation-center address for an approved on-site video visit.
Plan your visit. Stay connected.
Knox County Sheriff's Office
5001 Maloneyville RoadKnoxville, TN 37918
The detention facility is at 5001 Maloneyville Road. KCSO's public video-visitation center is a separate destination at 5109 Maloneyville Road.
Phone and video visitation
Video visits, messages, phone credit and commissary deposits use different services. Check your housing-unit appointment before traveling.
Scheduled video
KCSO says inmates receive two scheduled visits per week. Remote visits are scheduled through JailATM/CorrectPay, are 30 minutes and cost $5.99 per call. Public no-cost kiosk visits are at the Knox County Visitation Center, 5109 Maloneyville Road, and must be scheduled at least one day ahead; call (865) 281-6788 between 8:00 a.m. and 6:00 p.m., daily.
Sources: KCSO corrections, KCSO FAQ
Phone and messaging
KCSO says phone time is funded through ICSolutions. Messaging/photos use JailATM; the FAQ lists $0.40 per message and says messages/photos are subject to approval. Do not assume video funds are phone funds.
Sources: KCSO corrections, KCSO FAQ
Money and commissary
Deposit methods and fees are published by KCSO and can change.
Deposits
Deposit kiosks are at the detention facility, downtown Knox County Jail and visitation center. CorrectPay is the online deposit route. KCSO's published kiosk fee examples conflict; check the actual payment screen before authorizing a deposit.
Sources: KCSO corrections, KCSO FAQ
Money orders
Money orders/cashier's checks are mail-only, without letters. Make payable to Roger D. Wilson Detention Facility, in care of inmate name and IDN, using the Wilson facility address. KCSO says funds can support commissary, messaging, tech accounts and video.
Sources: KCSO corrections
Mail, property and release
Use the facility name and IDN exactly.
Ordinary mail
KCSO says personal property is not accepted without prior Facility Commander approval. Books should come from recognized publishers. Inmates may release personal property 24/7; money release is Monday–Friday during normal business hours with a Property Transfer Receipt.
Name of inmate (include IDN)Unit number, pod assignment
Roger D. Wilson Detention Facility
5001 Maloneyville Road
Knoxville, TN 37918
Sources: KCSO corrections, KCSO FAQ
Release funds
KCSO says released inmates receive a debit card for the balance of the inmate money account, or may pick up funds later at Wilson. Unclaimed funds after one year transfer to Tennessee as unclaimed funds.
Sources: KCSO corrections
Medical and urgent family contact
Use the detention facility operator for verified emergencies.
Family emergency
KCSO directs families to call (865) 281-6700, explain the emergency to the operator, and wait for verification before a call is passed through. A separate current medical escalation procedure was not published on the reviewed page.
Sources: KCSO corrections, KCSO FAQ
Sources & updates
Source review: 2026-09-07. Rules, hours and service availability can change.
Jail411 is independent of the facility. Confirm your appointment and current housing before traveling. External source and service links open in a new tab.